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Dear Unrationalist,
I'm a 33-year-old engineer and was recently promoted to my first supervisory position. The young people (who used to be my friends) think they know more than I do. I thought the opposite was supposed to happen when you got promoted! And the older folks, who used to help me, treat me like I'm irrelevant. It is very frustrating and I am almost sorry that I took the promotion. What should I do?
Caught in the Middle
Dear Caught,
I could tell you to have a meeting with both groups, explain your expectations and forge a partnership with them. And you know, it might just work! But, let's get unrational for a minute. Your kids (i.e. your ex-friends) want to fit in and they are wondering if you are old enough to help make that happen. Now they would never admit this. So, with them, forget about performance and start judging them (in quiet and cunning ways) on their dress, communication style, presentations, etc. They'll come around in short order.
As for your older team members, they have already figured out the game. They know that they belong. They want to make sure that a task is the right thing to do before they do it.
Start your conversations with the question: "Do you think this is right . I'm not sure." Always remember, you have to lead from the stages of life-both yours and theirs.
The Unrationalist
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